Shipping Policy

Shipping cost

We offer free standard shipping on every order, anywhere in Australia. There are no minimum-spend requirements and no hidden handling fees — the price you see at checkout is the price you pay.

Processing & dispatch

Orders are processed and dispatched within 1 business day (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday are dispatched on the next business day. During sale periods or new launches, dispatch may occasionally take an extra day — we'll always keep you posted if so.

Delivery times

Once your order has been dispatched, delivery typically takes 5–8 business days, depending on your location within Australia. Metropolitan areas are usually at the faster end of that range, while regional and remote areas may take a little longer. Delivery windows are estimates provided by our carriers and are not guaranteed.

Tracking your order

As soon as your order ships, we'll email you a tracking number and link so you can follow your parcel all the way to your door. If you haven't received tracking within two business days of ordering, please check your spam folder or email us at support@serenacoast.com.au.

Where we ship

We currently ship within Australia only, including to PO boxes and parcel lockers. We hope to offer international delivery in the future — join our mailing list to be the first to know.

Delivery delays

Occasionally, delivery can be affected by factors beyond our control — carrier delays, extreme weather, or peak periods such as holidays. If your order hasn't arrived within the estimated window, please get in touch at support@serenacoast.com.au and we'll follow it up with the carrier on your behalf.

Lost or missing parcels

If your tracking shows delivered but you can't locate your parcel, please check with anyone at your address and around your property first, then contact us within 7 days of the delivery date. We'll work with the carrier to investigate and make it right.

Incorrect address & order changes

Please double-check your shipping address at checkout, as we can't be responsible for parcels sent to an incorrect or incomplete address. Because we dispatch quickly, we may be unable to amend an order once it has shipped — but email us at support@serenacoast.com.au as soon as possible and we'll do everything we can. Parcels returned to us as undeliverable can be re-sent once any redelivery costs are covered, or refunded (less any non-recoverable shipping).